Refund policy
Snovera — Return & Refund Policy
Last updated: September 25, 2026
At Snovera, we want you to feel confident when purchasing from us. This Return & Refund Policy explains when returns and refunds are available and how to request them.
By placing an order through our website, you agree to the terms of this policy, subject to any rights and protections provided by applicable law in your country or region.
1. 30-Day Returns
You have 30 days from the date your order is delivered to request a return if you change your mind or decide that the product is not right for you.
To be eligible for a return under this voluntary return policy:
- The return request must be submitted within 30 days of delivery.
- The product must be returned in its original condition and reasonably suitable for resale.
- The product should include all original accessories and packaging, where reasonably possible.
- You must contact us before sending the product back.
- The return must comply with the instructions provided by our customer support team.
To request a return, please contact us at:
Please include your order number and a brief explanation of your return request.
Returns sent without contacting us first may not be accepted.
2. Return Shipping Costs
For returns requested because you changed your mind or no longer want the product, the customer is responsible for the return shipping costs, unless otherwise required by applicable law.
If the product is defective, damaged, incorrect, or does not conform to its description, please contact us before returning it. We will provide instructions on how to proceed.
For international orders, the customer may also be responsible for any applicable costs associated with returning the product, including international shipping, customs duties, taxes, or other charges, unless otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your Snovera arrives:
- damaged,
- defective,
- incorrect, or
- not functioning as described,
please contact us at snoverausa@gmail.com as soon as possible.
Please provide your order number and, when appropriate, photographs or a video showing the issue. This helps us review the situation and determine the appropriate solution.
Issues involving defective, damaged, incorrect, or non-conforming products are handled separately from voluntary returns and are not limited by the 30-day voluntary return period where applicable law provides additional rights or remedies.
Depending on the circumstances and applicable law, the available resolution may include a replacement, repair, refund, price adjustment, or other appropriate remedy.
4. Refunds
Once your approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please note that after we issue a refund, your bank, credit card company, payment provider, or financial institution may require additional processing time before the funds appear in your account.
5. Refund Amount
For an approved voluntary return, the refund will generally cover the amount paid for the returned product.
Original shipping charges, if any, may not be refundable for voluntary returns, unless otherwise required by applicable law.
Return shipping costs are the customer's responsibility for voluntary returns.
For international orders, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country may not be refundable unless otherwise required by applicable law.
Where a refund is required because we cannot fulfill an order or because of another circumstance covered by applicable law, the refund will be handled in accordance with the applicable legal requirements.
6. Exchanges
We do not currently offer direct product exchanges.
If you would like a different product, please contact us at snoverausa@gmail.com before returning your order. Our customer support team will provide the appropriate instructions.
7. Promotional and Sale Items
Products purchased during a sale or promotional offer may still be returned under the applicable conditions of this Return & Refund Policy.
Promotional pricing does not by itself eliminate any consumer rights that may apply under applicable law.
8. International Orders
Snovera may accept orders from customers in different countries and regions.
Customers are responsible for providing a complete and accurate delivery address and any other information required to complete the order.
Depending on the destination country, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities.
Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the customer.
International delivery times may also vary depending on the destination, customs processing, local carriers, and other circumstances outside our reasonable control.
9. Orders That Have Not Yet Shipped
If you need to cancel an order before it has shipped, please contact us as soon as possible at snoverausa@gmail.com.
We will make reasonable efforts to accommodate cancellation requests received before shipment.
Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our applicable return process.
Where applicable law provides a specific cancellation or withdrawal right, that right will continue to apply.
10. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or restricted under the laws applicable to your purchase.
Where the laws of your country, state, province, or region provide additional consumer rights regarding returns, refunds, warranties, defective products, cancellations, or withdrawal rights, those rights will continue to apply.
This policy is intended to operate alongside, and not replace, any mandatory consumer protections that apply to your order.
11. Contact Us
If you have any questions regarding a return, refund, defective product, damaged order, cancellation, or international order, please contact us by email:
Please include your order number whenever possible so we can assist you efficiently.