Shipping policy
Snovera — Shipping Policy
Last updated: September 25, 2026
At Snovera, we work to process and deliver your order as quickly and smoothly as possible. This Shipping Policy explains how your order is processed and delivered.
1. Order Processing
All orders are processed within 1–3 business days after your order is successfully placed.
Orders are not processed or shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from shipping transit time.
2. Shipping Time
After your order has been processed, delivery typically takes up to 9 business days.
Therefore, the estimated total delivery timeframe is:
1–3 business days for processing + up to 9 business days for shipping
This means your order may take approximately 1–12 business days from the date your order is placed.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, local delivery services, weather, holidays, or other circumstances outside our reasonable control.
3. Shipping Availability
Snovera accepts orders from customers in different countries and regions.
Shipping availability may vary depending on the destination. Certain locations may not be eligible for delivery due to carrier restrictions, customs requirements, regulatory restrictions, or other logistical limitations.
If we are unable to ship an order to the destination provided, we will contact you and provide an appropriate solution, which may include cancellation and a refund where applicable.
4. Shipping Costs
Free shipping is currently available on eligible Snovera orders.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Snovera does not control customs processing times or fees imposed by the destination country.
6. Tracking Information
Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
Tracking information may take some time to become active after the package has been handed to the carrier.
If tracking information does not immediately show movement, this does not necessarily mean that your package has been lost or delayed.
7. Shipping Delays
While we work to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Natural disasters
- Customs processing
- Transportation disruptions
- Incorrect or incomplete shipping information
- Local delivery delays
- Other unforeseen circumstances
If we are unable to ship your order within the timeframe promised at the time of purchase, we will provide any notice and options required by applicable law.
8. Incorrect Shipping Information
Please make sure that your shipping information is accurate and complete before submitting your order.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist you if the order has not yet been shipped.
Once an order has been shipped, we may be unable to change the delivery address.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at:
Please include your order number and, when appropriate, photographs showing any visible damage.
We will review the situation and provide the appropriate instructions or assistance.
10. Undeliverable or Returned Packages
If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, please contact us at snoverausa@gmail.com.
Additional shipping charges may apply if the customer requests that the package be shipped again, unless otherwise required by applicable law.
11. Contact Us
If you have any questions about your order or its shipment, please contact us at:
Please include your order number whenever possible so we can assist you more efficiently.